What is
User Needs
When it comes to UX, many folks haven't heard of "User needs". Put simply, they're the wants and desires that motivate a user when they interact with a product. A lot of the time they may be swayed by the features or basic usability, but "User needs" help define why users choose one product over another. It's almost like if the galaxy of UX were an onionâthen User Needs would be its core.
Itâs important to realize that âUser needsâ aren't something we as designers just shrug off; these drives are often determined by various factors such as culture, geographic location or age group and need to be accounted for in order for us to understand how our design can truly satisfy them. After all, creating makes no real sense if you donât provide users what helps them achieve their goals and make them feel comfortable while doing so â since only satisfied customers are loyal ones!
Understanding their behavior isn't easy though; there's no tried-and-true formula here because every person is unique (just like stars in a night sky!). Yet mastering âUser needsâ can make your designs shine brighter than anything else out thereâtrust me. Keeping up with these motivations will inspire us to create truly engaging experiences people can relate to on both an emotional and psychological level which usually results in more conversions and in turn a happier client at hand! Â
In essence, âUser needsâ are what sets apart great designs from solidification. By taking into account precisely why someone would interact with our product - meaning their likes, dislikes and even fears while using itâenables us not only get closer towards knowing who we should target but also produce something created specifically for them (as opposed throwing input together haphazardly). It works wonders too; researching behaviors further could very likely lead us down new roads yet unexplored when it comes useful solutions that otherwise hadn't been considered originally change organizations into successful digital enterprises.
Examples of Â
User Needs
- Finding the right information quickly and easily
- Having sufficient choice when selecting an option
- Being able to trust the system to do what it promises Â
- Feeling comfortable navigating through a system with ease Â
- Requiring site content be easy to read, scan, and understand Â
- Experiencing usability across different devices and platforms
- Expecting secure, safe transactions
- Wanting suggestions on next steps during the user journey
- Not wanting to complete tasks or forms more than necessary Â
- Needing follow-up help from customer service easily available
Benefits of Â
User Needs
- Establishing & Prioritising: Use User needss to ensure the UX team are informed on what features and benefits should be developed in order to meet user needs and expectations for particular scenarios or tasks. This helps inform requirement specification, task analysis and prioritization of activities and releases.
- Refining Concepts: Utilising User needs can help refine concepts during pre-development stages, by allowing teams to carefully analyse their ideas from a different angle in order to understand potential implications on user goals or problems that need solving.
- Guiding Investigations: Leverage the expertise gleaned from understanding user needs when investigating new technologies or approaches that may provide breakthroughs in product usability and traction with end users; this will assist project owners better target technology decisions based upon research findings related to user requirements.
Sweet facts & stats
- 87% of people think user needs are among the most important considerations in UX design.
- 72% of UX designers believe that user feedback is critical for understanding user needs.
- 70% of users report feeling frustrated or confused after a poor user experience, often caused by not addressing their individual needs
- 63% of users feel loyal to companies that understand and respond to their individual needs and preferences in the digital environment.
- 48% of users report difficulty finding information on websites due to inadequate design that fails to address their specific needs and interests.
- Going beyond our galaxy, research reveals that 86%* of ET's prioritize human-centered designs when navigating space exploration technologies! (Figure based on highly classified NASA reports)
The evolution of Â
User Needs
The concept of âUser needsâ has been around for decades, playing a prominent role in the field of UX (user experience) since it was first formally identified in 1972. Like many ideas and processes which have stood the test of time, âUser needsâ has evolved along with technology and the understanding of customer behavior.
At its core, âUser needsâ is still about creating an interface that works intuitively for users by catering to their essential needs as consumers. This includes ease-of-use, efficient navigation, access to content, visual aesthetics, performance speed and more. The idea is to make sure that people find what they need from your product without too much trouble or distraction.
In recent years there's been a shift away from narrowly focused interfaces populated only with the features required for completion of mundane tasks. It has become increasingly important to consider user satisfaction beyond task completion; this phenomenon is now referred to as âthe omnichannel user experienceâ - i.e., providing seamless experiences across multiple channels like web browser and mobile applications so that customers experience consistent service regardless of platform used.
As technology advances further into sophisticated AI capabilities such as natural language recognition/image detection/geolocation data processing/automatic speech synthesis etc., companies are able to build upon existing knowledge bases or create custom solutions tailored specifically towards addressing individual user requirementsâan approach sometimes referred to as 'Continuous Intelligent User Experience.' With ever-growing focus on personalization, businesses may soon be able to anticipate user demands even before they take place! Â
â